Becoming a client is simple.
We know handing over a key to your home takes trust. Here's exactly what to expect from the moment you reach out to the first day of care.
Our Process
Submit the form
The first step is to fill out our New Client Inquiry Form where you tell us about your pet, your schedule, and what exact care you're looking for.
1
We’ll reach out
We’ll reach out within 1 business day to answer any initial questions. From there, we’ll invite you into our client portal, where you can begin adding all your pet and home care information.
2
Meet & Greet
Once you’re in the portal, we’ll coordinate with you to schedule your Meet & Greet at your home. We’ll meet your pets, learn their routine and home environment, review their care needs, and make sure everyone feels comfortable moving forward.
3
Schedule Care
After a successful Meet & Greet, you'll be able to request services through your client portal. You'll also be able to manage your bookings, update care instructions anytime, and communicate with us all in one organized place.
4
What to Expect
Report Cards
After every visit, you'll receive a detailed report card with photos through the Time To Pet app. For overnights, we check in morning & evening, and throughout the day.
Scheduling
We recommend booking at least 6 weeks in advance for overnights. Last-minute requests are accepted when availability allows.
Client Portal
The Time To Pet portal is your home base. Request services, manage your schedule, update pet info, and communicate with us all in one place.