FAQs

  • Yes — A 50% non-refundable deposit is required at the time of booking, with the remaining balance due 1 week prior to the start of care.

  • Dog walks & Home Visits
    Visits canceled with less than 24 hours notice will be billed as scheduled.

    Overnight stays & Trip-Sits
    7+ days notice → rollover credit to next sit
    Within 7 days of start of care → the remaining balance is due and all payments are non-refundable.

    Please see our policies page for more information.

  • Edgewood / Kirkwood
    Candler Park / Lake Claire
    Inman Park / Reynoldstown
    East Atlanta Village (EAV)
    Ormewood Park / Grant Park
    Old Fourth Ward / Virginia-Highland
    Midtown / Ansley Park
    Druid Hills / Emory Area
    Decatur / Oakhurst
    Morningside / Lenox Park

    If you don’t see your neighborhood listed, feel free to reach out. We’re always growing and happy to explore options or connect you with a trusted colleague. We know it takes a village.

  • We do! We have extensive experience caring for pets of all life stages and abilities. We provide patient, attentive, and adaptive care tailored to each animal’s individual needs.

  • Absolutely. We regularly work with anxious and reactive dogs. We use a calm, structured approach and positive reinforcement techniques to support their comfort and confidence during each session.

  • We accept all major credit cards (Visa, Mastercard, Discover, and American Express), as well as Apple Pay, Google Pay, and ACH bank transfers. We cover all processing fees so there are never any extra charges on your end. All payments are made through your portal, via the app or website.

  • We ask that your home is clean, safe, and comfortable with working essential systems and appliances. We have our own care instruction form that is required to be completed prior to the start of the stay. The full invoice is due 1 week before the start of care.

  • Yes! We have ample experience administering oral and topical medications as well as injections.

  • We are quite frankly obsessed with cats, so of course! (We are proud parents of three kitties ourselves). Home visits are our go-to service for cats. We'll keep them loved, fed, medicated if needed, and totally comfortable while you're away.

  • If Ryan is fully booked for your request, we work with our network of trusted, insured sitters we'd use for our own pets. Leah handles all coordination on your behalf.

  • We recommend booking at least 6 weeks in advance, especially for overnights and holiday periods. Last-minute walk & home visit requests are welcome when availability allows.

  • An additional fee of $25 for visits and $50 for overnight stays is required per holiday.

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